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Customer Policies

keystone-banner-new-site-2015.jpgKeystone Skate Supply Policies

Payment Information

  • We accept VISA, MasterCard, Discover, PayPal, and wire payments.  Recently opened retail shops with limited credit history must be prepaid.
  • Established customers with 6+ orders may complete a credit application.

Returned Checks

  • A $35.00 NSF fee will be accessed for each returned check.  Future orders will need be prepaid with a credit card.

Refused Orders

  • All refused orders will be restocked and charged a 10% restocking fee or $50 (if the order is less than $500) plus all shipping charges.  Refused orders that are re-shipped will be required to be prepaid.

Shortages/Errors/Defects

  • All claims pertaining to invoices (including short shipments, pricing discrepancies, freight charges, damages, etc.) must be made within 10 days of the invoice date.

Returns

  • Keystone Skate Supply customer service must issue a return authorization number for all returns. Returns of unused products in re-sellable condition must be pre-approved and will be subject to 10% restocking fee.

Prices

  • Prices are subject to change without notice.

Change of Address, Name or Ownership

  • It is the responsibility of the customer to inform us of any changes in shipping address, ownership or name of store. A new dealer application will be required for changes of ownership.


                                                                                                               Keystone Skate Supply, 183 S. Main Street, Mount Clemens, MI 48043